How Kent Heating and Air Conditioning is Different

Our customers know we’re always there when they need us. And that’s not something we rest upon. We take our customers’ needs very seriously and push ourselves to make sure they’re always a comfortable and healthy as they can be indoors.

Here is how we’re different:

• Our people really make the difference and offer consistency and personalized service other companies tend to forget.
• We are on the leading edge of technology as we consistently attend national conferences including ACCA, Comfortech, and Comfort Institute.
• We are known for prompt, professional service 24/7/365 with high integrity.
• We excitedly and courteously answer our phones when you call.
• Our staff is intrigued by fact finding, enabling us to solve your heating and air conditioning problems quickly.
• We’ve set up internal systems to remind you of preventive maintenance tune-ups and warranty expirations.
• We don’t leave a mess. Our technicians wear shoe covers on service calls, and the installation teams use drop cloths to protect your home’s flooring.
• Our technicians are known for high quality installations and the ability to answer our customers’ questions regarding the operation and maintenance of those systems.
• Our company president, Allen Kent, calls each installation customer personally about three to four weeks after every installation to personally thank him or her for their business and to request honest and open feedback.
• Our Comfort Consultants provide a sales consultation that you won’t find anywhere else. Read about it below.

Our Comfort Consultants

Bob Nichols and Don Staack cover every detail on comfort system installation sales appointments by using smoke puffers to make air visible. They don’t expect you to take our word for it. They show you.

Bob and Don use their building science knowledge to point out opportunities for energy savings and better indoor air quality that others often overlook. This includes frequently getting into crawlspaces and attics to check duct systems for inadequacies, which you’ll seldom see other sales folks do. They offer the most advanced, energy efficient systems available today backed by knowledgeable technicians who have received extensive training.